Refund Policy

1. Overview

At Ecomfd, we value customer satisfaction and stand behind the quality of our biodegradable, sustainable, and eco-friendly products. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund process as outlined below.

2. Eligibility for Returns & Refunds

  • Items must be returned within 7 days from the date of delivery.
  • Products must be unused, in their original packaging, and in the same condition as received.
  • Proof of purchase (order confirmation or receipt) is required for all returns.
  • Certain items, such as perishable goods, custom orders, or sale items, may not be eligible for returns.

3. Return Process

  • To initiate a return, please contact our customer support team at info@ecomfd.eco.
  • Once your return is approved, we will provide instructions on how to send the item back.
  • Customers are responsible for return shipping costs unless the return is due to a defect or incorrect item sent.

4. Refund Processing

  • Upon receiving and inspecting the returned product, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 7 business days, and the amount will be credited back to the original payment method.
  • Shipping charges are non-refundable unless the return is due to an error on our part.

5. Exchanges

  • If you need to exchange an item for a different size or variant, please contact us to arrange an exchange, subject to availability.

6. Damaged or Defective Products

  • If you receive a damaged or defective product, notify us within 3 days of delivery with photos of the issue.
  • We will offer a replacement or a full refund at no additional cost.

7. Late or Missing Refunds

  • If you have not received your refund within the expected timeframe, please check with your bank or credit card provider first.
  • If the issue persists, contact us at info@ecomfd.eco, and we will assist you.

8. Policy Updates

  • We reserve the right to modify this refund policy at any time. Any updates will be posted on our website.

9. Contact Information

For any questions regarding our refund policy, please contact us at: info@ecomfd.eco or call us +91 8001215477